EAZ Lion Mudguard – Premium Silver Finish for Royal Enfield & Universal Motorcycles

Return & Replacement Policy

General Policy: Please note that a replacement request will only be accepted after our technical team verifies that the claim is eligible according to our terms and conditions. We reserve the right to accept or reject any request that does not meet our quality and safety standards.

Important Notice: We do not offer direct returns or immediate refunds. All requests must first be processed as a Replacement. A refund will only be initiated if the required replacement part is currently out of stock.

1. Replacement Window

• You may request a replacement within 3 to 5 days of delivery.

• Requests made after this 5-day window will not be eligible for return or exchange.

2. Eligibility for Replacement

A request is valid only if:

• The item is in its original packaging and in brand-new condition.

• The item shows no signs of installation, scratches, or grease.

• All tags, labels, and accessories are included in the return box.

• Electronics/Sensors: These items are eligible for replacement only in the case of a verified manufacturing defect.

3. Mandatory Unboxing Video

• We strictly mandate that customers record a continuous unboxing video while opening the parcel.

• Claims for “Damage in Transit” or “Missing Parts” will not be processed without a clear, unedited unboxing video.

4. Non-Returnable Items

• Custom Orders: Parts specifically manufactured or managed on a per-order basis.

• Handling Damage: Items damaged during a failed installation attempt or due to incorrect handling.

5. Shipping & Reverse Pickup Rules

• Our Error: Free reverse pickup is provided only if the mistake is on our side (Wrong item sent or Damage in transit).

• Customer Error: If a replacement is requested due to a customer error (e.g., ordering the wrong model), the customer is responsible for both return and forward shipping charges.

6. Fitment & Compatibility Verification

• In case of fitment issues, we may request a photo of your motorcycle or scooter to verify the part’s compatibility before processing a replacement.

7. Refund Process

• Once we receive the returned item, our team will perform a Quality Check.

• After passing the check, if a replacement is out of stock, your refund will be processed within 1-2 working days to your original payment method.

• Note: Shipping charges are non-refundable if the return is due to customer error.

8. How to Request a Replacement

• WhatsApp: +91 95557 98738

• Email: eazonline01@gmail.com

• Website: My Account > Orders > Request Return

  Name *

  First

  Last

  Email *

  Order ID :

  Reason for ReplacementDamage in TransitCompatibility/Fitment IssueWrong Item ReceivedDefective/Not Working

  Describe your issue

  Photos/Video) for sending

  Unboxing Video Link (Google Drive/YouTube)

  Please upload your unboxing video to Google Drive or YouTube and paste the shareable link here. Make sure the link is set to "Anyone with the link can view".

  WhatsApp Number (Used for sending Photos/Video)

  Please send the high-quality photos and unboxing video of the product to our official WhatsApp: +91 9555798738 . Mention your Order ID in the chat.

  Submit Replacement Request