Refund Policy 

• We accept return up to 3 days .
• We deliver your ordered products within 5-7 working days. (Manufacturing related items like seat may take 2-3 days extra for delivery).
• Your items must be unused and in the same condition as you received with the tag attached also inside the original packaging
• Whenever you get a parcel, always make a short video of unboxing the parcel in order to be applicable for any returns in case of a damaged product. 
• The sale/offer price items are not applicable for any kind of return.
• Refunds will only be applicable for the wrong/damaged orders from our end.
• If approved we’ll provide a replacement for the damaged product within 7 days (we’ll deliver the product within 7 days).
• If all above conditions follow and you are applicable for a return then you must apply for the same through the website within 24hrs from the delivery time.
• Non- Returnable products are out of any type of refunds.
• In the event, you receive a damaged /defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with our team through by:- Sending an email at “enfieldandactiva@gmail.com”.
• The electronic items and electronic parts are not returnable.
• In case of return ,do make a video while packing the products.
• While returning the package, make sure the products are repacked properly and it does not transit as we shall not be liable for return /refund in case product got damage.
• After the part is received, inspected and approved by our team , it will take 1 day for refund to initiate.
• After refund process starts, it usually takes up to 5-7 working days for refund amount to show up in your bank account. 

•  For any query and complaints contact us on 9555798738 and mail us at enfieldandactiva@gmail.com 

  Privacy Policy 

•  Introduction

  This Privacy Policy describes how 9170877822 and its affiliates (collectively “9170877822, we, our, us”) 

  collect, use, share, protect or otherwise process your information/ personal data through our website 

  www.enfieldandactivazone.com (hereinafter referred to as Platform). Please note that you may be able 

  to browse certain sections of the Platform without registering with us.We do not offer any product

  /service under this Platform outside India and your personal data will primarily be stored and processed 

  in India. By visiting this Platform, providing your information or availing any product/service offered on 

  the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the 

  Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the 

  laws of India including but not limited to the laws applicable to data protection and privacy. If you do not 

  agree please do not use or access our Platform.

  Collection-We collect your personal data when you use our Platform, services or otherwise interact with 

  us during the course of our relationship.and related information provided from time to time. Some of the 

  information that we may collect includes but is not limited to personal data / information provided to us 

  during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile 

  number, email IDand/or any such information shared as proof of identity or address. Some of the 

  sensitive personal data may be collected with your consent, such as your bank account or credit or debit 

  card or other payment instrument information or biometric information such as your facial features or 

  physiological information (in order to enable use of certain features when opted for, available on the 

  Platform) etc all of the above being in accordance with applicable law(s) You always have the option to 

  not provide information, by choosing not to use a particular service or feature on the Platform. We may 

  track your behaviour, preferences, and other information that you choose to provide on our Platform. 

  This information is compiled and analysed on an aggregated basis. We will also collect your information 

  related to your transactions on Platform and such third-party business partner platforms. When such a 

  third-party business partner collects your personal data directly from you, you will be governed by their 

  privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or 

  the content of their privacy policies, and we request you to read their privacy policies prior to disclosing 

  any information. If you receive an email, a call from a person/association claiming to be 9170877822

  seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we 

  request you to never provide such information. If you have already revealed such information, report it 

  immediately to an appropriate law enforcement agency.

  Usage- We use personal data to provide the services you request. To the extent we use your personal data 

  to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to 

  assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to 

  resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, 

  and updates; customise your experience; detect and protect us against error, fraud and other criminal 

  activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as 

  otherwise described to you at the time of collection of information. You understand that your access to 

  these products/services may be affected in the event permission is not provided to us.

  Sharing- We may share your personal data internally within our group entities, our other corporate 

  entities, and affiliates to provide you access to the services and products offered by them. These entities 

  and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may 

  disclose personal data to third parties such as sellers, business partners, third party service providers 

  including logistics partners, prepaid payment instrument issuers, third-party reward programs and other 

  payment opted by you. These disclosure may be required for us to provide you access to our services and 

  products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate 

  our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal 

  activities related to our services. We may disclose personal and sensitive personal data to government 

  agencies or other authorised law enforcement agencies if required to do so by law or in the good faith 

  belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in 

  the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy 

  Policy; respond to claims that an advertisement, posting or other content violates the rights of a third 

  party; or protect the rights, property or personal safety of our users or the general public.

  Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or 

  misuse we adopt reasonable security practices and procedures. Once your information is in our 

  possession or whenever you access your account information, we adhere to our security guidelines to 

  protect it against unauthorised access and offer the use of a secure server. However, the transmission of 

  information is not completely secure for reasons beyond our control. By using the Platform, the users 

  accept the security implications of data transmission over the internet and the World Wide Web which 

  cannot always be guaranteed as completely secure, and therefore, there would always remain certain 

  inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login 

  and password records for their account.

  Data Deletion and Retention- You have an option to delete your account by visiting your profile and 

  settings on our Platform , this action would result in you losing all information related to your account. 

  You may also write to us at the contact information provided below to assist you with these requests. We 

  may in event of any pending grievance, claims, pending shipments or any other services we may refuse 

  or delay deletion of the account. Once the account is deleted, you will lose access to the account. We 

  retain your personal data information for a period no longer than is required for the purpose for which it 

  was collected or as required under any applicable law. However, we may retain data related to you if we 

  believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may 

  continue to retain your data in anonymised form for analytical and research purposes.

  Your Rights- You may access, rectify, and update your personal data directly through the functionalities 

  provided on the Platform.

  Consent- By visiting our Platform or by providing your information, you consent to the collection, use, 

  storage, disclosure and otherwise processing of your information on the Platform in accordance with this 

  Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you 

  have the authority to do so and permit us to use the information in accordance with this Privacy Policy. 

  You, while providing your personal data over the Platform or any partner platforms or establishments, 

  consent to us (including our other corporate entities, affiliates, lending partners, technology partners, 

  marketing channels, business partners and other third parties) to contact you through SMS, instant 

  messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option 

  to withdraw your consent that you have already provided by writing to the Grievance Officer at the 

  contact information provided below. Please mention “Withdrawal of consent for processing personal 

  data” in your subject line of your communication. We may verify such requests before acting on our 

  request. However, please note that your withdrawal of consent will not be retrospective and will be in 

  accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw 

  consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our 

  services for which we consider such information to be necessary.

  Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may 

  update this Privacy Policy to reflect changes to our information practices. We may alert / notify you 

  about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws